Anti Racist Statement
At BBG we are committed to being an anti-racist organisation and are working towards improving inclusivity and representation of people from the Global Ethnic Majority (GEM) in all our work. We will be visible and confident in efforts to support our workforce and partners. We will use our influence to do more to drive anti-racism within our sector and wider society. We are holding ourselves and each other accountable for change, that change needs to happen and acknowledge that this work will be ongoing.
We will:
Develop and implement new recruitment and selection approaches to enhance our efforts to become a more diverse and representative organisation, as well as investing in the development and retention of our GEM workforce at all levels.
Enhance our induction and onboarding processes and programmes for our workforce, contractors and partners.
Grow our understanding of the impact of working with difficult subject matters for our teams and visitors, and how this affects wellbeing.
Develop our training for our workforce as well as provide personal development opportunities facilitated by external specialists.
Enhance our procurement policies to ensure suppliers meet, and can demonstrate compliance with, our equality, diversity, inclusion and ethical standards. And explore more equitable processes for diversifying our supply chain.
Develop a method and practice of teaching diversity, anti-racism and Black histories through our learning and participation programmes, through collaboration with local, national and international educators.
Actively Create displays and interpretation that reveal multiple histories whilst amplifying marginalised voices. This will include exploring how our own living collections were historically collected and curated.
Enhance opportunities for people from the GEM and communities to collaborate and work with us to develop, programme and present new displays, exhibitions, research, collections and digital content.
Sustainability Policy
The Birmingham Botanical Gardens recognises the urgency and importance of being sustainable. We are committed to reducing our environmental impacts to tackle climate change and the biodiversity crisis.
1. As a member of Botanic Gardens Conservation International and as a plant conservation charity, we commit to considering our impact on the environment in every decision we make.
2. In our role as a West Midlands environmental educational charity, we commit to meeting UK environmental legislation, promoting good environmental practice and encouraging behavioural change to all who engage with the Gardens.
3. In our role as a safe civic space within Birmingham, we commit to promoting the benefits of nature on people’s health and wellbeing.
4. As the guardian of the Gardens, we commit to the responsible management of our built and natural assets.
5. Birmingham Botanical Gardens commits to adopting circular economy principles and maintaining an Environmental Management System (EMS), covering the areas of Biodiversity, Procurement, Waste, Travel and Energy Management.We commit to reducing our negative impact on the environment through a continuous audit and improvement process in all areas of the Charity.
Comments & Complaints
We aim to please
We are committed to offering our members and visitors an excellent service and experience. To this end, we are always happy to receive comments, feedback and suggestions and to use them to improve our offer to you. Details of how to get in touch are shown under the contact us heading.
Complaints
If you feel The Birmingham Botanical Gardens have fallen short of your expectations, we will:
- Treat complaints seriously
- Resolve them promptly
- Learn from them and take steps to improve our service
- Ensure that complaints are treated in confidence
- What to do if you have a complaint
Where possible, please advise us of any complaint or suggestion straight away. We hope our staff may then be able to resolve matters quickly and effectively and minimise any dissatisfaction.
If your complaint cannot be raised at the time, please contact us in one of the following ways:
Call us : 0121 454 1860
Email us : [email protected]
What we will do:
If appropriate, a telephone complaint will be dealt with then and there. If not, you will be advised of how we intend to deal with the matter and the timescale for response, which should normally be within 10 working days.
Complaints in writing, by email or post will normally be acknowledged within 5 working days and responded to within 10 working days.
If any matter requires further review beyond 10 days, we will explain why and give you revised deadlines.
If the complaint is not resolved to your satisfaction?
If you are not happy with our response, you can contact the Chief Executive, Sara Blair-Manning, in writing, at the following address:
Birmingham Botanical Gardens
Westbourne Road,
Edgbaston
Birmingham
West Midlands
B15 3TR